How Things Think: Designing for Systems That Guess

Most software does the same thing every time. AI doesn't. It predicts, generates and sometimes gets things confidently wrong, and that changes what designers have to think about: trust, waiting, uncertainty and control. This is a guide to designing products whose behaviour is probabilistic, so that people can rely on them without trusting them blindly.

Every post here starts as my own thinking. AI just helps me tidy the edges.